Job Description

First impressions are everything and we trust our Customer Care Agents to make great ones. They help resolve issues the first time a customer calls and provide a world-class experience every time.

If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 365 days a year and our agents must have open availability including weekends and holidays.

What You’ll Do:

• Manage mostly inbound calls for current and potential customers
• Answer questions about our products and services, take payments and offer outstanding customer support
• Verify and update customer account information as necessary
• Meet daily, monthly and quarterly metrics based off of customer service-related measures
• Identify and escalate customer calls with complex issues
• Work cross-functionally with internal teams to ensure a seamless customer experience
• Happily complete other responsibilities assigned

What We’re Looking For:

• High School Graduate or equivalent (some higher education preferred)
• 2+ years of experience in a service-related field (call center preferred)
• Must show a “Happy to Help” attitude at all times
• Excellent communication skills in-person and over-the-phone
• Well versed in Microsoft Office, and Google Suite
• Quick to change and willing to ask questions rather than wait to be instructed
• Incredible with time management and organizing yourself
• Ability to retain a large amount of information at once
• English and/or Bi-lingual (English & Spanish)

Benefits We Offer:

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

• Pay starts at $15 an hour
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan
• On-site gym
• Generous PTO plan including a Paid Birthday holiday
• And more!

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