Bilingual Customer Service Rep Job at Fit2Run, Bradenton, FL

  • Fit2Run
  • Bradenton, FL

Job Description

Job Title: Bilingual Customer Service Representative (Spanish/English)

Position Type: Full-Time

Position Summary

We are seeking a friendly, professional, and dependable Bilingual Customer Service Representative to join our team here at Fit2Run! The ideal candidate is fluent in both English and Spanish , has excellent communication skills, and is passionate about providing outstanding customer service. This role involves assisting customers, answering inquiries, resolving concerns, and ensuring a positive customer experience while maintaining professionalism and efficiency.

Key Responsibilities

  • Provide exceptional customer service in both English and Spanish.
  • Answer customer questions via phone, email, and in person.
  • Resolve customer concerns promptly and professionally.
  • Process customer requests, orders, and account updates accurately.
  • Maintain accurate customer records and documentation.
  • Collaborate with team members to ensure efficient daily operations.
  • Follow company policies, procedures, and customer service standards.
  • Perform additional duties as assigned.

Schedule

  • Monday: 8:00 AM – 5:00 PM
  • Tuesday: 8:00 AM – 5:00 PM
  • Wednesday: 8:00 AM – 5:00 PM
  • Thursday: 8:00 AM – 5:00 PM
  • Friday: Off
  • Saturday: 8:00 AM – 5:00 PM
  • Sunday: Off

Qualifications

  • Bilingual in English and Spanish (Required)
  • Minimum of one (1) year of customer service experience preferred
  • Strong verbal and written communication skills
  • Excellent problem-solving and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Basic computer proficiency and familiarity with common office software
  • High school diploma or equivalent preferred

Requirements

  • Must be available to work holidays
  • Must be willing to work extended hours as business needs require
  • Reliable attendance and punctuality
  • Ability to maintain a positive, professional attitude while assisting customers

What We're Looking For

The ideal candidate is customer-focused, dependable, organized, and committed to delivering exceptional service. If you enjoy helping people, thrive in a team environment, and are fluent in both English and Spanish, we'd love to hear from you.

Job Tags

Full time, Work at office

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